29th February 2016 This is my truly review of this business. They are unprofessional and lack of skills and customer services is very poor. This is a warning, do not contact this business, you will regret later.
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16th February 2016 I cant give this business any stars at all . This business is so unbelievably hopeless .and inefficient Today is 16 Feb 2016 , and we have been waiting for 3 small parts for our refrigerator since mid November 2015 After many tolls calls we were told that the parts would be with us after Christmas re a conversation with Dee the Parts Manager on 23th December. We have made over 10 phone toll calls from the Wairarapa since then and still no parts have arrived . It is almost impossible to talk to any one as well as often the phone isn't answered and then when you do talk to someone, they say they will email you with in the hour - no such luck - again 5 days later we ring again and they say they are sending them ... lets see shall we ?
It is now 3 months since our first conversation with Tharcolds concerning these parts. Maybe we will take 3 months to pay !!!
This rating would not go through unless I filled in the star rating so I guess I need to do that( one star ) but this business doesn't warrant any stars !