STIHL SHOP Whangarei
17 Reyburn Street, Whangarei, Northland
Physical address
The experienced team at STIHL SHOP Whangarei have the expertise to help you choose the right Outdoor Power Equipment for the job. We offer quality products that will perform to your high expectations.
Telephone
(09) 438 8841
(09) 438 8841
Fax
(09) 438 8841
(09) 438 8841
Mobile
(021) 243 8883
(021) 243 8883
Review STIHL SHOP Whangarei
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We bought an expensive 'combi' unit 18 months ago, after spending half hour in the store explaining what our needs were (this included talking about specific diameters of gorse). We were assured that this unit would solve our problem and a few others. The machine has been in and out of the service department constantly until finally last month we were told the machine isn't meant to do what we are doing with it (which was precisely what we'd explained to the sales person we were going to do with it). When we asked what they intended to do about it: because they'd obviously sold us the wrong unit we were told point blank that the staff NEVER make mistakes that we obviously had explained our needs wrong. It was some of the rudest treatment I have ever experienced from a salesperson: he basically accused us of lying, of being incompetent (my husband has an engineering background) and of trying to take advantage of them (though we were asking them to suggest a reasonable solution -- in end they offered us $600 worth of trade in on a system that has cost us $2000) When my husband related this story to a friend (a builder) the friend said this store has a terrible reputation for this kind of thing and he personally refuses to give them any business. We're now joining him in that opinion.