4th February 2017 After sales service is virtually non-existent. Don't be fooled by the warranty, once they have your money for the install they won't want to know you. We have had multiple issues with the doors in particular and have spent months chasing them trying to have issues rectified. When we did finally get some movement from them they tried to charge us for what was clearly an issue covered under warranty.
Don't be fooled by the reviews of people who have had recent installs - they are good at that bit. Talk to those of us who have had the product for 7+ years, more than 4 of which have been plagued with problems without resolutions.
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16th February 2014 Terrible after sales service. No point in offering a warranty with your product if you aren't willing to honour it. Our windows were installed in July 2012. In December 2012 we found a crack in the Upvc which shouldn't happen in under a year. Advised Thermal frame in December 2012 & I'm still waiting in February 2014 for them to fix it. I have emailed, phoned and regularly followed up to find out why they haven't come to fix the crack in our window. Wouldn't recommend the company to anyone. Won't honour their work or stand by their workman ship. Don't buy windows from these cowboys because they won't fix them or honour their warranty