17th March 2010 "Dick Smith Electronics - could y' hold the line please?"
Hi there, we just bought one of those cheap Nokia phones, but we cant get the back off to put the battery in, does it slide up or down to open?"
"Up I think"
"you're sure of that?"
"Perhaps you should just pop back in and we'll open it for you"
how patronising, can't yuou just go and ask someone?