Howard's Lodge Ltd

43 Carroll Street, National Park, Ruapehu, Manawatu-Wanganui
Physical address
National Parks best - clean,
 based on 2 review(s)
Telephone (07) 892 2827
Fax (07) 892 2827

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6th April 2010
As usual some details are ommitted to make for a good story.

Group - and all riders - briefed that final bus is at 2.30pm and that after that additional pick up charges may apply. Our bus waited until 2.50 pm but had other passengers already aboard and other commitments. Please note that 12 other riders on the 42 Traverse and 88 people on the Tonagriro Crossing all arrived on time that day.

Group also made no attempt at contact to inform us of how late they would be or why which they are asked to do in the briefing. As it was, waiting until 2.50 made us late for other people who were on time.

Due to heavy passenger load we were not able to pick them up again until 5.30pm prior to which I informed them over the phone that extra charges would apply and this was not objected to at the time - only after the ride had been taken. Upon return it transpired that the delay was due to frequent crashes and breakdowns on 2 of thier poorly maintained bikes - wheels falling off, chains breaking etc.

I am truly sorry they ended with a bad impression of me and Howards Lodge but they need to accept responsibility for thier own predicament.
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Contact  Howard's Lodge Ltd
Telephone (07) 892 2827