Put your nails in the hands of highly trained technicians! Our clients enjoy an extensive range of quality nail services and products at Five Star Nails. Our talented technicians are committed to providing you with exceptional service, as well as results that will leave you feeling wonderful!
Using the best techniques and OPI polish, we'll have your fingers and toes looking absolutely fabulous. You'll also feel totally relaxed. Feel free to stop by and browse through our catalogue of reasonably priced treatment options; or chat to one of our talented technicians about your nail care, and you too will see why our specialty nail services keep our customers coming back for more!
4th August 2018 On Saturday 28/7/2018 last week i walked int Star nails in Stone Fields i agreed to their deluxe manicure and pedicure. I am writing this as I have been a customer for 3 odd years and this is my second incident.
I was in the massage chair my toe nails were underway and I changed my mind about the polish colour i selected, I asked for a midnight blue instead. The technician brought a dark blue which i accepted. my feet and my nails complete i walked to the reception desk to pay. I noticed it looked a bit dull and I left to attend a meeting at a near by coffee spot. As it dried I noticed that the blue nail polish had a hideous, grainy, dull, finish and it was not drying well.
I went back to Star Nails. the woman who came to the desk actually tried to blame me for selecting a grainy finish!! How could i select something that does not exist in a bottle they brought to me!! I showed her that it was not drying properly (over and hour later) and had a very acid smell.
She took me to a manicure station where another technician simply painted another coat of another blue colour on my nails and a clear coat. 5 coats of paint later the drying time took over 3 hours to dry!
Once she finished you could see the grainy finish below become visible again and with 5 coats it was lumpy and thick. I said that I was not happy and wanted a voucher to have it redone. I had paid $25 for the manicure. To resolve this she offered me a paint at $15 - I said she could take off the polish and give me a refund. I felts that it was unacceptable, I had paid for a service and the service was poor, after a back and forth I finally got a voucher. 5 coats of paint later the drying time took over 3 hours to be completely dry!
Due to it not drying the polish eventually looked like blue molten larva. The following morning I went in to have it removed - being dark blue it would have taken a lot of work to remove. I arrived and asked to have the polish removed and a repaint of a colour I brought with me. The staff were rude they spoke in their dialect and it was fairly obvious they were discussing the situation.
For both my mani and pedi I paid $60 not an offer of a glass of water let alone tea or coffee, unpleasant teen music videos, tacky finishes, dried out or finished polishes, speedy AF service one would imagine there was a cue forming a complete lack of courtesy, not even a vague friendliness, no special service nor any sense of responsibility. I paid with their voucher as i will never return. Amanda