14th June 2010 Bad, bad service, both times I have used them. Both times they took a month to get my machine back to me, both times they had actually not done a thing to get my machine repaired until we chased them up after weeks of them having the machine.
The last time, they lied about having to get a part in from Auckland. They said the absense of the part was what was taking the repair so long. After WE called their supplier in Auckland, we found out that after 3 weeks they hadn't even ordered the part! We then called Clake's and they said they were sorry, admited that they didn't need a part from Auckland, that they had the part and that they would have the machine ready in an hour!!! Once, I can forgive, twice, unforgivable. Awful service.