18th May 2012 I wouldn't give any star to Lugton. As a result of our long term tenants moving out, we recently terminated business relationship with our property manager from Lugton. The tenants owed rent, and the house was left in an unclean, poor state. All due to the property manager's lack of management. She didn't even arrange collecting keys from the tenant. We had to get the keys back from the neighbours. She did not organise any repair or cleaning, only advised work needs to be done and told us to organise it ourselves. It took 2 months to get bond from the Department of Building and Housing, barely covered owing rent, cleaning and mending fees. Yet, there was no action taken or advice given by the property manager to file a complaint against the tenant or taking the case to tenancy tribunal. Worst of all, she terminated her own employment when we refused to replace something that was in perfectly working order in the house. Her words: "If you go against my advice on replacing this item, I don't believe I can manage your house anymore." It was these words and attitude that concluded a 10 year business relationship. I was in complete shock to see that this is the way how Lugton conducts business and treats their valued client of 10 years. It was also shocking to see that Lugton allows their employer to represent the business with this type of work ethics and values. It is because of an experience like this, I strongly recommend not to waste time doing business with Lugton. (If this is of any interest to Lugton's management team, our former property manager works at the central Hamilton branch.)
I wouldn't give any star to Lugton. As a result of our long term tenants moving out, we recently terminated business relationship with our property manager from Lugton. The tenants owed rent, and the house was left in an unclean, poor state. All due to the property manager's lack of management. She didn't even arrange collecting keys from the tenant. We had to get the keys back from the neighbours. She did not organise any repair or cleaning, only advised work needs to be done and told us to organise it ourselves. It took 2 months to get bond from the Department of Building and Housing, barely covered owing rent, cleaning and mending fees. Yet, there was no action taken or advice given by the property manager to file a complaint against the tenant or taking the case to tenancy tribunal. Worst of all, she terminated her own employment when we refused to replace something that was in perfectly working order in the house. Her words: "If you go against my advice on replacing this item, I don't believe I can manage your house anymore." It was these words and attitude that concluded a 10 year business relationship. I was in complete shock to see that this is the way how Lugton conducts business and treats their valued client of 10 years. It was also shocking to see that Lugton allows their employer to represent the business with this type of work ethics and values. It is because of an experience like this, I strongly recommend not to waste time doing business with Lugton. (If this is of any interest to Lugton's management team, our former property manager works at the central Hamilton branch.)