19th September 2011 I was prepared to give these guys a fair go at servicing my vehicle. However, during a telephone conversation with the manager about a couple of inconsistencies between successive services, I found him to be more confrontational than constructive. I was continually talked over the top of and told that 'we have been here since whenever, and are still here', inferring that my opinion either wasn't worth listening to or didn't matter. I put it down to a lack of communication skills. I was evenutally hung on whilst all the time I kept my calm explaining that I was just querying these certain issues, for which I could accept a logical reply. There apparently was no room for that as they knew best and I was only the customer and shouldn't have as much listening time as they had talking time. A golden rule broken! Always listen to the customer, even if they are not right! At least the time given would show your concern and probably quickly make amends. Would I tell others of my bad experience? I just have. And you have no doubt heard that bad news travels faster than good. Would I go back? Probably not - then probably would have, if only he had listened! And don't forget - I call the shots ( but I too like them to be fair ones), because I paid them, they didn't pay me. Lesson to learn - listening is cheap.
Gourdie Automotive Ltd (0.01 km)
Rising Sun Tavern (0.03 km)
Jolly Drs K D & J M F (0.04 km)
McIntosh's Dental Surgery (0.04 km)
I was prepared to give these guys a fair go at servicing my vehicle. However, during a telephone conversation with the manager about a couple of inconsistencies between successive services, I found him to be more confrontational than constructive. I was continually talked over the top of and told that 'we have been here since whenever, and are still here', inferring that my opinion either wasn't worth listening to or didn't matter. I put it down to a lack of communication skills. I was evenutally hung on whilst all the time I kept my calm explaining that I was just querying these certain issues, for which I could accept a logical reply. There apparently was no room for that as they knew best and I was only the customer and shouldn't have as much listening time as they had talking time. A golden rule broken! Always listen to the customer, even if they are not right! At least the time given would show your concern and probably quickly make amends. Would I tell others of my bad experience? I just have. And you have no doubt heard that bad news travels faster than good. Would I go back? Probably not - then probably would have, if only he had listened! And don't forget - I call the shots ( but I too like them to be fair ones), because I paid them, they didn't pay me. Lesson to learn - listening is cheap.