17th November 2013 They take far too long with their food, and the ice cream and milkshake machine always seems to be powered off, so we can't get either of those things. The staff are rude, have poor hygiene, can be heard swearing in the kitchen, and always get our order wrong. It's like they're not trained at all. Food takes far too long, and is almost never what we ordered. The counter area is absolute rubbish, making it impossible to figure out who's in line, and often means that food is stolen by kids in line with their friends.
This is the worst McDonald's I have ever been to, and I've finally had enough. I'm never going back there again.
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Muzzer40
23rd June 2013 HI we have just been to McDonalds Silverstream. Todays service was so bad we have finally decided to write a review as I am sick of the service experienced at this restaurant. It is one of the worst McDonalds I have been to. Today the orders were wrong with wrong drinks supplied, no chips with the order, mayonaise added when it should not have been, burgers semi warm, and the staff could not complete simple transactions and repeatedly got the change wrong. One the first occasion the front counter staff member actually gave my daughter back the cost of the meal instaed of the change. Then she gave the wrong change back after we advised her of the mistake. The staff seem disinterested when serving clients. As mentioned this is not the first time we have experienced this sort of service. We have simply made the decision not to frequent the establishment. Attendance occurred today as part of a group function. I would seriously stress to management that they review their staff training and day to day running of the restaurant. Getting basic tasks correct, such as the right order and the right change would be a positive start. Improving the food itself would be another. Semi-warm food is not good enough and the coffee is poor. The last cup I had I tipped out as the coffee was burnt. Some serious thought and action is needed by management to improve the McDonalds Silverstream experience. We will be driving to Lower Hutt for our experience from now on, which is worlds apart and entirely better.
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JJGo
22nd May 2013 This is honestly the most appaling McDonald's restaurant I have ever been to. Food is carelessly made, waiters are rude when taking your orders and most annoying of all, the services is AWFUL!
I ordered a cheeseburger today (22/05/2013) at 3.18pm exactly. I timed how long it would take for the order to be completed. At 3.43pm, the cheeseburger combo was served to me.
That is absolutely abysmal service! I cannot, for the life of me, believe how this restaurant got the top award for service. That must be the biggest scam or have had the most clever bribery involved.
DO NOT COME to this restaurant if you can avoid it. It's not convenient at all. You'll end up simply wasting your time when you could get something quicker and better at Subway, the other takeaway shops or even from the Silverspoon cafe across the road.
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michael2564
21st November 2011 Im from tauranga area and found that silverstream mcdonalds is the worst ive ever been to. upper hutt is good, silverstream is not. food is regularly cold and the burgers are a joke, its like theyre in some sort of competition to see how pathetic they can make a mcdonalds burger look
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NWP
11th April 2010 Absolutely disgusting, quite often the food is not up to standard but the last straw was finding a hair stuck in the melted cheese of my filet'o'fish. Will never go back there.
They take far too long with their food, and the ice cream and milkshake machine always seems to be powered off, so we can't get either of those things. The staff are rude, have poor hygiene, can be heard swearing in the kitchen, and always get our order wrong. It's like they're not trained at all. Food takes far too long, and is almost never what we ordered. The counter area is absolute rubbish, making it impossible to figure out who's in line, and often means that food is stolen by kids in line with their friends. This is the worst McDonald's I have ever been to, and I've finally had enough. I'm never going back there again.