Big Save Furniture Ltd
50 Tacy Street, Kilbirnie, Wellington
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After buying a mattress over the phone that I had look at in store, I was very disspointed when I got the mattress at home. It was a King Single Bliss and I bought it for my 2 years old son. If an adult lays on it, you will feel the bottom of the mattress and this cost me $250. It was almost like the mattress I bought wasn't the same quality as the one I tried on in store. I sent Big Save Furniture an email and they coudn't even be bother to call me back. When my husband called, after 3 days to ask how their return policy worked; they immediately said we couldn't return the mattress as we didn't buy their mattress protector so the mattress woul be considered a second hand one. Guess what? The sales person hadn't told us that which I find very misleading as it is their responsibility to explain their return policy to customers. Poor quality of product, poor product, will never buy anything from them again.