First Principles Ltd

NEW PROGRAMME: "Practical Leadership for Everyday Managers" for anyone who manages staff. Teaches people-management and leadership skills including enhancing your personal leadership skills, recognition & reward, performance management, dealing with negative behaviour, making decisions and personal development. Available as in-house or consortium course of 3 x 2.5 hour modules with "homework" and profiling. Call us for more details.

Training and Development specialists offering customer service, interpersonal skills, self-development, plus leadership and people management programmes. Custom designers of training and development programmes. Also specialists in competency definition, measurement and management. Some courses available for licensing. Courses include:

oeThe First Principles of Managing Difficult Callers (conflict management over the telephone)
oeThe First Principles of Managing Difficult Customers (conflict management face to face)
oeWorking with Kiwis (interpersonal skills and cultural awareness for migrants or visitors who have to work in the NZ workplace)
oeReady, Willing & Able " sales skills made simple (basic sales skills for everyone)
oeThe First Principles of Persuading and Negotiating (simple negotiation skills for front line staff)
oeGrief, Death & Dying (understanding grieving customers for staff in the insurance and finance industries)
oeMaking Effective Presentations (preparing persuasive presentations to small " medium sized groups)
oeBusiness Writing Skills (a style of writing effective business emails, memos, letters and reports)
oeWriting for PR (how to write in a style appropriate for public relations)
oeIssues and Crisis Management (with an interactive scenario (role play) exercise)
oeThe Geese Experience (team building)