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Silva Travel & Tours

689 Sandringham Road Extension, Sandringham, Auckland City, Auckland
Physical address
 based on 8 review(s)
Telephone (09) 620 6201
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26th June 2013
Despite the surprising reviews I have read above, I have had a very thorough, and positive experience with Silva Travel. I approached them to arrange a complex journey with different stopovers, and with the need for flexibility to change arrangements, all of it under budget. The agent I worked with (Sandeep), quickly had a sincere grasp of the actual journey I wanted to achieve within that price limit, and worked hard to find the best fares for me. He also integrated understanding that for some of the smaller portions of the journey it was better for me to seek the tickets independently through the internet (certainly not every agent integrates this). I made 3 changes to my itinerary during my time away, and he was prompt and accurate in issuing each one. Sometimes I felt he perhaps questioned my changes, but he always produced them fluidly. I am now organizing my second complex journey with them, and again he searched for options intelligently, with the approach of calm and speed, to offer up different route options to a single place. Of course I cant speak for others, but honestly, the ability to know and fish from multiple potential combinations of airports, and eventually chop them down to find the best and cheapest choice was really important to me. So often at travel agents I feel like I do the work, but he seemed to know his way around the world with the computer, quite well! He also found tickets for my partner to work in with my return journey, despite different routes, on excellent special price. When some bookings were let go he never so much as sighed, and this is very appreciated from a professional point of view, as all clients know that plans can be tough to make. I can imagine (Sandeep) would be good at working with multiple clients such as families, with potential different overlapping journeys that need to be made at the same time. As long as he keeps up his ability to seek out interesting combinations at better prices, and his ability to issue the itineraries by email promptly, I am happy to continue to arrange my travels through him. It is restful to have an agent able to work the options muscle, sometimes even seeming to enjoy his own ability and the genuine challenge to make it from a to b, c and d for price e. A success. Absolutely. I have not worked with the other agents in the office, but they have always been friendly and professional towards me. I also enjoy the community feeling of the office.
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Contact  Silva Travel & Tours
Telephone (09) 620 6201