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icontact Ltd

Level 1, 4A Te Kea Place, Albany, North Shore City, Auckland

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icontact provides NZQA qualifications in the fields of Contact Centre, Credit Administration and first Line Management. We also provide tailored services where required.

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based on 6 review(s)

Telephone (09) 447 1994

Fax (09) 447 1995

Toll free 0800 338356

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ANITA123

20th June 2012
I found the I-Contact course fantastic and have been recommending it to everyone. I particularly enjoyed completing it using the online environment. This course is very relevant to the type of work I am currently employed in. My tutor was lovely and really approachable. If given the opportunity to complete another course I wouldn't hesitate.

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ABOUT US
REVIEWS
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icontact specialize in online NZQA accredited learning and development programs for Contact Centres and Call Centre Skills. We offer General Business Skills, Contact Centre Management Skills, Contact Centre Operations, Credit Administration, Finance Skills as well as Pandemic Training.

icontact provide NZQA National Certificates in:
Contact Centre Operations Level 3
Contact Centre Management Level 4
Credit Administration Level 3
Contact Centre Senior CSR

Benefits of e-learning:
Self paced environment
Constant access to information
Less downtime off the phones
Lower cost.

Why Choose icontact?
icontact is the product of years of research in the management and call centre industry and aims to bring the 'magic' experience to your customers through teams. icontact programmes are delivered via a revolutionary e-learning system designed to deliver knowledge and learning to the desktop. The interactive learning system is currently used by 100's of New Zealanders for both up-skilling and for gaining qualifications.

Check out our website for more information or call our friendly team today to discuss your individual requirements.

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Products/Services

E-Learning
Training
Qualifications
NZQA Accredited
Online Training
Contact Centre Customer Service
Customer Service Training
Management Training
Online Learning
Web Based Learning

Brands

icontact
Rapid Results
Online Pandemic Training
NZQA National Certificates
Contact Centre Operations Level 3.
First Line Management Level 4,
Contact Centre Management Level 4
Credit Administration Level 3

Parking

provided

Established

2003

Size

5 - 49 Employees

Payment Options

Visa
Mastercard
Business Cheque
Online Payments

6 Current Review(s) | 0 hidden

0 Archived Review(s)

ANITA123

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DynamiteJim

23rd May 2012
Fun, easy way to approach study, whilst juggling work and life:) I found Jade and the team very approachable and willing to help at any stage throughout. The application to any contact centre environment is immediate, and this course provided a great recap and enhancement of skills learned and mastered in my 8 years in the industry. These guys are the gold standard to go by!

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firedown

20th April 2012
A great way to learn. Interactive online tasks and suggestions for research worked very well for me. E-learning meant I could access the course at any time and could review previous entries if required. My assessor was excellent - nothing was too much trouble and the results were posted very promptly. I would be very happy to repeat the experience and highly recommend it.

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mark1527

19th April 2012
I am such a huge fan of learning and having other people enjoy learning too. This course was actually fun and with the mix of practical and theory meant I wasn't just sitting writing all the time. The ability to do the course online was a first for me, and I loved the flexibility it gave me. I use my learnings every day, and highly recommend the course and icontact to anyone in business, credit control, or any administration function.

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VanessaT

19th April 2012
In my dealings with I-Contact I have found the team to be willing to assist at all times. The tools on I-Contact mixed with their personal touch makes the customer experience memorable for the right reasons. The ITO we use recommends this as the preferred tool for people learning and I can certainly agree with this. In the next lot of people I will be taking through NZQA qualifications, I will be certainly signing up for this tool. Vanessa Tottle - Customer Services Manager - National Call Centre, Castle Parcels

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ladylala22

18th April 2012
Would not recommend using iContact. The structure of the course was very confusing, often mind - boggling. The assessments were just as flaky as the Assessor. Poor communication, we were often left guessing a lot of the time. Even when we finished the course, only 2 of the 4 of us (doing the course together), received congratulatory emails and important info on how our NZQA credits would be passed. Quite disappointing considering the amount we paid for the course.

icontact Ltd

18th April 2012
Thank you for your review. We appreciate you taking the time to post something. You have obviously not had the kind of experience you have wanted and I'd like to understand the details a bit more. This is out of character from the type of work we do and I don't have any reports directly from anyone having this sort of experience so this is definitely news to me. I would welcome a direct contact from you so that I can address the issues you have faced. Please feel free to contact me on 0800 338 356 or email me at derek@icontact.co.nz anytime. Regards, Derek Good Managing Director icontact Ltd

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