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MirrorWave will transform your thinking about how you go about:
Engaging and retaining customers or employees with stronger relationships and better experiences
Building partnerships with suppliers
Collaborating with partners and intermediaries
Tracking brand awareness, preference, intention or behaviour.
It is a package of technologies and processes. At its heart is a proprietary feedback system that addresses one of our key insights:
People hate surveys, but love to give feedback if they know they will be listened to!
That means MirrorWave delivers these business results:
Provides an authentic, measurable stream of voice which follows relationship and accompanies experiences
Fixes problems fast and decisively and celebrates the successes
Encourages a bonding dialogue
Makes tangible your brand and values attributes around caring, listening and responding
We are partnered by Information Tools Ltd who specialise in the development of software tools and database services for marketing. Their clients include major multinational companies and some of the biggest global brands, strategic planning groups, universities, financial institutions, government organizations, the media, business consultants and market research agencies.
Products/Services
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Customer Experience Research
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CRM Consulting
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Marketing Research
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Customer Engagement
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Customer Satisfaction Surveys
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When you need a "plumber" or a "builder" for a project around the house, or maybe a
"chocolate cake" for that special occasion you'll often turn to your friends, work mates or others around to ask for recommendations - right?
Reviews and ratings are just that, recommendations from other people just like you, that help you make decisions around which business to select. Likewise your experiences help others choose which business is right for them.
So why not get the ball rolling and place a review on MirrorWave today
Learning more about your customers' experiences with your business, your staff and your products can be very a revealing health check for your business. Reviews and ratings from customers help you learn which parts of your business are working and which might need a little work.
Reviews on finda help new customers find you and place their trust in your business, and here on finda you always have the right of response to any review - so you can thank the customer or where needed, share your side of the story. Done well, the review and rating process can open up a transparency between you and your customers, encouraging deeper engagement with your internet listing and allowing your online advertising to become more than just another listing.
So why not get the ball rolling and encourage your customers to review your business on finda today.
MirrorWave
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- be clear & concise
- if you had a bad experience, try to offer constructive suggestions – remember everyone has a bad day
- refrain from using peoples names
- refrain from swearing
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What happens next
Your review will be moderated by our team. Should it be a negative review, we’ll let the business know & give them 7 days to respond before we publish your review.
Should we decide to decline your review, you’ll be told why & we’ll suggest some changes for you to resubmit your review.
Learn more about our review process
