60 years of combined experience in the fields of customer service, hospitality, tourism, transport services, entertainment, tertiary education and quality assurance has led husband and wife team, Mike and Nicola, to create Kiwi Travel &Tours Ltd. The founding principles of the company reflect this hands-on experience, the certain knowledge that striving for excellence, growing a business from a recognised need (and being prepared for those needs to change and evolve), and respecting local, national and global communities, will lead to repeat business. This is the ultimate goal of Kiwi Travel & Tours Ltd, hence -"New business will come to us through recommendation; repeat business will reflect what we do best" -Mike & Nicola Quality assurance principles are applied to all aspects of the business. This means that by having solid customer focused goals and objectives,combined with continuous monitoring control systems, that we can ensure that customer satisfaction remains high. This is achieved in many ways but includes:
* Accommodation evaluations
* Services evaluations
* Restaurant evaluations
* Transport evaluations
* Traveller satisfaction surveys
* Regular review of service levels provided by all contractors
* Two way communications via newsletters and e-mails
* Staff training and performance review
