19th February 2011 I bought a Jaguar X-type from buy right Botany on January 14, 2011. The car was in need of some repairs,so I did not take delivery, but rather agreed to it being repaired first. A week later it was still not ready as they were waiting for spares.So I took the car expecting to be contacted within a few days with the news that I would have to take it in for the repairs to be carried out.Today, after a further three to four weeks of waiting for a call, as well as visiting the Botany buy right branch to inquire as to the progress of the spares purchases/manufactureon numergus occasions,(once a week at least, I was told by the sales manager that he did not want to speak to me anymore and he also threatened me with the police and a restraining order.Now I did not at any time treat him with disrespect in any way, I did not even raise my voice.What I did say was that I was disappointed with the way he was treating me as a customer. He also told me today that he couldn't pull spares out of his****,(his words). When I suggested he find another supplier, he refused outright and suggested that I rather go and see the repairer myself. When I pointed out that he,being the manager at buy right,was my point of contact, the person with whom I liased, he said that the conversation was over.
I remain deeply disappointed in my "buy right" experience at the hands of this "sales manager" and I feel that if they had been a bit more proactive in keeping me informed as to the progress of the spares procurement, as well as reassuring me, the customer, with a positive time frame for completion,things would have turned out better.