Providing Customers Peace of Mind
Chubb VitalCall provides the assurance, peace of mind and commitment that in a medical emergency at home, you can call for help, without the need to get to your phone - 24 hours a day, 7 days a week, 365 days of the year.
About Us
VitalCall's Medical and aged care range provides peace of mind to both the caller and their family. VitalCall has extensive geographical coverage and is available throughout New Zealand.
Who needs a VitalCall System?
VitalCall services a variety of clients. The traditional use for the VitalCall system is to assist senior citizens in maintaining their independence in their own home without friends and relatives worrying about them.
VitalCall services people living alone, disabled individuals who live independently, occupational health & safety applications, independent living villages, nursing homes and dependents where other family members work.
Learn More About VitalCall
HOW DOES THE SERVICE WORK?
Our clients wear a neck or wrist pendant and in the case of an emergency, the client simply presses the button on the pendant. VitalCall does the rest. A two-way voice link is established between the client and our Chubb Monitoring Centre staff. Our staff assess the situation and call the most appropriate contact based on a pre-determined response plan. It may be a neighbour, a family member, ambulance, patrol response, the Police or Fire Brigade.
CAN I SEE THE SYSTEM WORKING BEFORE SIGNING A SERVICE AGREEMENT?
Yes, VitalCall provides potential clients with a no obligation, free in home demonstration. If the service meets your expectations, a full installation can be completed at the same time. An installation fee would then apply.
WHAT IS THE EFFECTIVE RANGE OF THE PENDANT?
The range can vary depending on the unit installed and in some cases structure of the house. VitalCall pendants, in most cases, have a minimum range of 50 metres in open space. The range of the pendant in your own home can be tested during the demonstration by a VitalCall representative.
WHAT DO I DO IF MY VITALCALL UNIT DOES NOT WORK PROPERLY?
VitalCall servicing is included in the cost of monitoring. If you find that your VitalCall unit is not working as expected, just phone VitalCall's customer service team. In most cases the problem can be resolved over the phone. Where the unit cannot be repaired by phone, VitalCall will replace the unit at no cost.
CAN I WEAR THE VITALCALL PENDANT IN THE SHOWER?
The Vitalcall pendant can be worn at all times including in the shower.
To request a no obligation, free in home demonstration or for more information call 0800 18 8000
Chubb New Zealand is accredited by WINZ and therefore your monitored medical alarm may attract a WINZ subsidy.
Products/Services
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Vital Call Medical Alarms
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Medical Alarms
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24/7 Alarm Monitoring
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Intruder and Burglar Alarms
Brands
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www.chubb.co.nz
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www.VitalCall.co.nz
