Orcon

Level 2, Building B, 28 The Warehouse Way, Northcote, North Shore City, Auckland

Physical address

Orcon provides calling and Internet services to residential and business customers.

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based on 6 review(s)

Telephone 0800 131415

Fax 0800 199999

Toll free 0800 131415

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pbarrettx1

19th November 2009
I have just switched from Xtra and Telecom to Orcon - in order to take advantage of the ADSL-2 service and extra digital phone services that Orcon provide in the Pukekohe area. I also rented their Homehub combined ADSL + Wireless router.

My download speed has trebled to a consistent 16Mbs, while upload speeds remain around the 0.5-0.7Mbs speeds.

Changing ISPs and Telephone provider was seamless, and any enquiries I did have with Orcon were handled promptly and informatively.

They do have a problem with the support for the wireless hub (as this has been handed over to the NZ distributors for this product - who are useless (using a foreign call centre with 7pm-11pm NZ time access!). But the router comes with documentation and an easier interface than most.

Orcon are going to be the new Telecoms/Internet provider for NZ if they can keep rolling out their new Orcon + ADSL-2 service across NZ. Their service, pricing, and feature list show just how bad Telecom have been in letting their own infrastructure lag years behind the rest of the world.

I'm really impressed. No down-time at all - just a trebling of access speeds and simple email account setups.

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Orcon provides calling and Internet services to residential and business customers. The Auckland based company is led by Scott Bartlett, the company's Chief Executive.

Orcon's aim is to provide New Zealanders with remarkable product performance and customer service. In keeping with this aim, it was New Zealand's first telecommunications provider to launch services in the wake of 'local loop unbundling' . Orcon customers in 'unbundled' areas of Auckland can now benefit from the company's new ADSL2+ network, roughly tripling the bandwidth of conventional ADSL.

Orcon was awarded the TUANZ Innovation Award for Best ISP in 2006 and 2007 consecutively, the Telecommunications Carrier of the Year in 2008, and was a finalist in the 2007 Vero Excellence in Business Support awards. It is NZ's fastest-growing telecommunications provider.

Products/Services

Dial-Up
Residential Broadband
Business Broadband
Tolls
Domain Names
Email
Hosting
Dedicated Connections

Business Hours

Mon: 8:00am – 11:00pm
Tue: 8:00am – 11:00pm
Wed: 8:00am – 11:00pm
Thu: 8:00am – 11:00pm
Fri: 8:00am – 11:00pm
Sat: 8:00am – 8:30pm
Sun: 8:00am – 8:30pm

Parking

provided

Established

1997

Size

5 - 49 Employees

Payment Options

Other nearby businesses

6 Current Review(s) | 0 hidden

0 Archived Review(s)

chillawhile

8th December 2011
*****When I managed to talk with the right person - the below issue was resolved - My account was credited in full*** Ripped off is all that I could feel, unless I am very persistent or have a huge amount of time on my hands - I really could never get through on the phone. When I chose to discontinue services finally, I was told that I would still be charged from the next billing cycle because I needed to give one months notice, that's fine I understand - however I thought I would have the legal right to change to a different plan for the last month and charged less. This was the response, and I am charged for the high usage plan for the total month cycle regardless - because as they say - It does not matter. Charged at $126 from the 22nd November 2011 which is the billing cycle after the service was discontinued and the lower plan requested, the request date and time to down grade service was 10/26/2011 18:32 The date of request to terminate services was 7th October 2011. **** When we downgrade plan, the plan change takes effect at the next billing period. It wouldn't have mattered as your connection stopped on 22-10-2011. Thanks for contacting us. The Team@Orcon