2.5
*****When I managed to talk with the right person - the below issue was resolved - My account was credited in full***
Ripped off is all that I could feel, unless I am very persistent or have a huge amount of time on my hands - I really could never get through on the phone. When I chose to discontinue services finally, I was told that I would still be charged from the next billing cycle because I needed to give one months notice, that's fine I understand - however I thought I would have the legal right to change to a different plan for the last month and charged less.
This was the response, and I am charged for the high usage plan for the total month cycle regardless - because as they say - It does not matter. Charged at $126 from the 22nd November 2011 which is the billing cycle after the service was discontinued and the lower plan requested, the request date and time to down grade service was 10/26/2011 18:32 The date of request to terminate services was 7th October 2011.
**** When we downgrade plan, the plan change takes effect at the next billing period. It wouldn't have mattered as your connection stopped on 22-10-2011. Thanks for contacting us. The Team@Orcon
0.5
Ripped off is all that I could feel, unless I am very persistent or have a huge amount of time on my hands - I really could never get through on the phone. When I chose to discontinue services finally, I was told that I would still be charged from the next billing cycle because I needed to give one months notice, that's fine I understand - however I thought I would have the legal right to change to a different plan for the last month and charged less.
This was the response, and I am charged for the high usage plan for the total month cycle regardless - because as they say - It does not matter. Charged at $126 from the 22nd November 2011 which is the billing cycle after the service was discontinued and the lower plan requested, the request date and time to down grade service was 10/26/2011 18:32 The date of request to terminate services was 7th October 2011.
**** When we downgrade plan, the plan change takes effect at the next billing period. It wouldn't have mattered as your connection stopped on 22-10-2011. Thanks for contacting us. The Team@Orcon
0.5
I have been very dissapointed with Orcon. It was impossible to get through to their help line when my internet didn't work (from the moment I signed up). Eventually I resorted to email on Aug 8th....they replied September 1st (apologizing for the 'delayed response'. I had already changed providers. As I was signed up to direct debit Orcon took a total of $206.96 from my account and have not replied to my request to receive a refund for the service I never received.
5.0
I have just switched from Xtra and Telecom to Orcon - in order to take advantage of the ADSL-2 service and extra digital phone services that Orcon provide in the Pukekohe area. I also rented their Homehub combined ADSL + Wireless router.
My download speed has trebled to a consistent 16Mbs, while upload speeds remain around the 0.5-0.7Mbs speeds.
Changing ISPs and Telephone provider was seamless, and any enquiries I did have with Orcon were handled promptly and informatively.
They do have a problem with the support for the wireless hub (as this has been handed over to the NZ distributors for this product - who are useless (using a foreign call centre with 7pm-11pm NZ time access!). But the router comes with documentation and an easier interface than most.
Orcon are going to be the new Telecoms/Internet provider for NZ if they can keep rolling out their new Orcon + ADSL-2 service across NZ. Their service, pricing, and feature list show just how bad Telecom have been in letting their own infrastructure lag years behind the rest of the world.
I'm really impressed. No down-time at all - just a trebling of access speeds and simple email account setups.
2.0
I have to admit, I have been very disappointed with Orcon. Dealing with them is frustrating at best. Unfortunately, I didn't do my research ahead of time, or I would have discovered that I am not the only to have problems.
For example: http://luigicappel.wordpress.com/2008/08/20/the-trouble-with-orcon/
5.0
I an a Orcon Internet Customer and have my phone line with Orcon as well. I find the staff to be very supportive and caring and their prices to be competitive with the market. I should explain during this review that I come from a very strong Marketing background and threrefore I am hard on customer service and being able to get the right deal.
The main disadvantage with Orcon is that there call centre is does not operate 24/7 like Xtra so if you have technical problems overnight you cannot obtain solution based support until the next morning.
Orcon (0.01 km)
Sony New Zealand Ltd (0.05 km)
The Warehouse (0.11 km)
The Warehouse New Zealand Limited (0.11 km)
I have just switched from Xtra and Telecom to Orcon - in order to take advantage of the ADSL-2 service and extra digital phone services that Orcon provide in the Pukekohe area. I also rented their Homehub combined ADSL + Wireless router.
My download speed has trebled to a consistent 16Mbs, while upload speeds remain around the 0.5-0.7Mbs speeds.
Changing ISPs and Telephone provider was seamless, and any enquiries I did have with Orcon were handled promptly and informatively.
They do have a problem with the support for the wireless hub (as this has been handed over to the NZ distributors for this product - who are useless (using a foreign call centre with 7pm-11pm NZ time access!). But the router comes with documentation and an easier interface than most.
Orcon are going to be the new Telecoms/Internet provider for NZ if they can keep rolling out their new Orcon + ADSL-2 service across NZ. Their service, pricing, and feature list show just how bad Telecom have been in letting their own infrastructure lag years behind the rest of the world.
I'm really impressed. No down-time at all - just a trebling of access speeds and simple email account setups.