3rd February 2014 The worst experience ever. The item never arrived. The 0800 number and also contact form/emails are ineffective, so there is actually no way to contact them. I called the sales manager's number and he promised to send the item on that day, but it's been more than a week and it hasn't arrived yet (same as the previous reviewer's case). I requested the refund by email but there is no reply. I do not understand why such a bad business can still survive.
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29th April 2013 Very disappointing experience with this company. I ordered an Epson brand black ink and 3 coloured compatible inks for my printer. They sent a cheaper compatible black ink and 2 of the same colour, so I had to pay to return the incorrect items by tracked post. I spoke to the sales manager and he assured me that the correct items would be sent out that very day and it is now a week later and I am still waiting. The 0800 number seems to be ineffective so I have had to leave a message and hope that they contact me with an explanation. In the meantime I have spent $89 and still don't have the goods that I ordered. This is not a good look for an online company .