Printers in New Zealand

17th April 2012
i like there services and quality jobs wish them best of luck

28th May 2010
Summary - I get a poor quality result from Printnow, but they blame my instructions even though they, the experts, should have picked up the problem. The long story I asked Printnow, who also call themselves Officenow, to print double copies of an pdf document (saved in A3 size) in A1 size and black and white. The prints were delivered on time, and the guy gave me a call to tell me when they were ready, which was nice. I got the prints back and around a quarter of them were washed out in black, so a lot of detailing was lost in the black. The rest of them were prinited too lightly, so other detail was too light to see. Around 1/3 to 1/2 of the prints were unusable, the rest did not look as good as they should have. I was extremely disapointed. I took the prints back to demand my money back. Jason, who looked like the manager, didn't provde me my money back, but said he would get them reprinted and deliver them to my work the next day. Instead of that, I get an email explaining that the reason the prints were bad is that the A3’s had been expanded by 200% to get A1 and I would need to provide A1 to resolve the problem. I got the pdf document changed so it was in A1. However, Printnow refused to reprint the documents unless I paid for the new prints. They argued that I had instructed them to 'blow up' the prints from A3 to A1 and thus inferred that the quality problems were my fault. I had not instructed them to blow up anything, and didn't even realise anything like that would be required. My view is that I am not an expert, and may have made a mistake in trying to get a document that was set at A3 printed in A1. However, I would have expected the print experts to pick this up: when they discussed the job with me; before they printed; as the prints came of the computer; and, definately, before they printed a second copy! I also question the customer service approach of any organisation that carries out customer instructions to the letter, even when they deliver a poor quality result for the customer. I refused to pay for them to do the repriting, but have ended up with a bunch of useless prints which I will have to pay someone else to fix. Going to Officenow/printnow has wasted my time and money (about $120) and I will not be going back!