Livestock Buyers / Brokers in New Zealand

28th July 2011
Poor communication and customer service at the livestock sale for calves today. Example of this was instead of politely informing the customer that they were late they were quite rude and more intent on getting to there lunch break - eg. one of the customers was a man who was newly arrived from Ireland and not only were they rude about him arriving late but they were also not listening to him properly as he had an accent so he had to repeat himself several times. The communication was also not clear for customers to bring there calves into the sale at a certain time, there was no time advertised in the newspaper, only a sign with the time when you actually got to the sale which was totally unhelpful. It would be mindful of staff to remind themselves that they are employed to provide good customer service and that they are not being put out, that this is there job. If they can't do that then further training should be considered on how to serve customers with respect and satisfaction achieved by both parties.

23rd February 2008
Unfriendly, rude customer service. Profanity swore and general unprofessional conduct when dealing with an inquiring customer.

9th February 2010
Mr Sims came by to look at my cows. Said he get back to me in a week. At least three weeks have gone by with no contact from Mr Sims. I even called twice and left messages on his answer machine after the first week and still no contact! Cheers, James