Product in Auckland

8th July 2010
Recently I purchased a new cell phone from Noelleeming in their Wairau park store. 2 months later the phone randomly started freezing. We took it back to Noelleeming with them to only look straight over the problem and automatically intend to have it sent off. So I said that would be fine. They then said that their will be a $55.00 bond to pay. This where it all went downhill. As the phone was only 2 months old, the warranty lasted for 12 months and the phone had been treated very well this so called "bond" seemed ridiculous! We then spoke to the manager who told us the same thing. There was no other solution to this problem. So I snatched the phone out of the managers hand and stormed out (after causing a little argument in the store). I then called Samsung (the brand of the phone) who gave us a customer care address in Albany who said they could take it in there and fix it there. 3 days later I get a txt from samsung saying the phone is ready to be picked up and it is all fixed WITHOUT A CHARGE!!! Moral: DO NOT BY FROM NOELLEEMING AS THEY CHARGE TO HAVE THEIR GOODS TO BE SENT AWAY TO BE FIXED!!!!!

18th March 2012
STAY AWAY!! QUICK TO SELL PRODUCT BUT BAD AFTER MARKET SERVICE I purchased a gaming rig for close to 3000$ and a 3 Year warranty. The video card started making noises (a faulty fan) so I took it in to be verbally confirmed. As it was still usable I asked if I could wait for a replacement and they said yes and that they would call their supplier for a replacement, or if not available will look at option of suitable replacement. After a week I called for an update and was told they haven't called their supplier, they need the card first of all and it may take 3 weeks to find out if they can get a replacement. They also blamed me for the delay in them doing nothing, and refused to call their supplier to find out if they have any replacements in stock... What is the point in dealing with this company if all they do is prolong and escalate issues and blame the customer and their suppliers, not taking any responsibility themselves. Despite numerous emails to the manager of this company I have yet to receive a response and it has been over a month. I wouldn't purchase anything from this outfit again ever.