Kitchen Appliances in Wellington

26th March 2009
This guy knows his stuff!

20th June 2011
we had a tv, still under warrenty, it had a fault. Went in 7 months ago, someone was surposed to ring us..never did. We went in again, finally several weeks later tv was taken away. Told 2 weeks max to fix. About 4 weeks later i went in, and was told the following week it would be back. i wailted in all week. no tv, i went in that friday and was told that it would be there monday...guess what..no tv, i waited in mon and tue, on wednesday i went in and was told that it couldnt be fixed. They would replace it...hooray. 3 weeks pass, i then get a phone call from the IUG people (who deal with the extended warrenty) and was told yes we will replace it, but we need to decide what model we will give you, another week goes by and yet another person rings from IUG and says they will indead relace it and tell me the model they will replace it with....guess what not available at the shop ...or in neighbouring towns for us to look at and decide. This lady tells me this matter has just come across her desk, and was surprised to say the least that I knew they were replacing it some 3-4 week before and i have been waiting. The story gets worse, apparently there was a fault with the model that we purchased, and the original one we purchased blew up about 3 weeks after buying it, and when that came back to us after going away for repairs, was not fixed....the best they did on that occasion was replacing it for a shop model. About half way through this time we were offered a shop voucher(no amount mentioned), as a way of smoothing things over, yesterday when we went into the shop and finally spoke to the manager(who had apparently told the saleman about the shop voucher) , made out like he knew nothing of our situation. He was totally unhelpful, and fobbed us off to a saleman...we were in the shop 2 hours yesterday trying to sort this out...the conclusion is we will pay the difference to upgrade to a tv that is available!! Shame on you noel leemings. Apparently figures say consumers shop in this type of shop once a year, becasue of the cycle that things need replacing...in 5 years we have spent in excess of 10 K in this one shop alone...guess what....never again as loyality means diddly squat!

25th April 2012
After looking at appliance reviews and settling on a washing machine and fridge, Kitchen Things had the ones I wanted. They were quick to send out a bill after I placed my order, which I payed the following day. I had organized for a moving truck to pick up the appliances three days after placing my order and the person I was dealing with assured me that both appliances would be ready. On the day that the moving truck arrived, one of the appliances hadn't arrived. I had not received any emails about this beforehand but was assured that delivery would take place the following working day free of charge. On the day of delivery, I missed a call from the delivery people and rung them back one hour later. They informed me that because I wasn't there to receive the call, they had left the fridge at the depot and we organized for another delivery the following day. My partner was at home the next day, and had not received a call regarding the delivery by mid morning, so she rung Kitchen Things. They rung the delivery people, and assured that the fridge would be delivered that afternoon. Only my partner was home when the fridge was delivered. No help was offered to take the polystyrene off the fridge bottom, even though the trolly would have made this an easy task. Very disappointed with my Kitchen Things experience.