Clothing & Fabric in Taranaki

19th April 2011
OK - trying to be constructive here, but it's difficult when I have been to this store twice, and not one person (two usually working) said hello to me or offered to help. In my visit today, the sales people sat behind the counter whispering and giggling like 14 year old girls - but were in their mid 40's. The merchandise selection was "Made In China" junk, and I coughed at one price of $180 for the same such merchandise. I have not had a good experience in this store once, and I think whomever owns it would have a better business if they focused on giving customers attention when they walk through the door. They may not have the best quality merchandise, but it can amaze you what a smile and friendly "Hello can I help you?" can do for a place. I realize Stratford has this in their blood anyway (the lack of customer service) - so it is a cultural thing. What the lesson to be learned here is that people will come back if the experience is good, but will tell MORE people if the experience is awful.

27th October 2006
I was given wrong shoe size at another sport store and told them I had problems I at the time trusted their advice and still wore my shoes from them and had issues with my shoes thinking its me. I went to smiths shoes and was told I didnt have the correct size and was gutted because I spent good money with discomfort from just a minor error which makes a difference. I wont be going back to the previous shop because it was just not good enough I like smiths shoes knowlendge and will continue my services there.