Computer Hardware in Newton

3rd April 2010
I bought a UPS from these people which failed within a year, but I did not recognise it as a fault until I had a power failure just outside the 1st year. Anyway I took it into the shop and spoke to the store owner (Abas) who did not want to know! First he suggested that I buy another UPS from him. I said that this was not acceptable and could he give me the name and contact details of the manufacturer or supplier so that I could contact them direct and get an explanation as to why it had failed so early. Abas refused this request, even when I pointed out to him that by doing so he was in breach of consumer law. He then said that as a special concession to me he would send it back and get a report as to why it had failed. So a few days later I contact Abas who tells me the UPS has been repaired and returned and that I can call in and pick it up. So I call in and Abas says I have to pay him $78.75 for getting it repaired. I tell him that this is not fair as I only requested a report as to why it had failed and had not authorised any repairs to be carried out. Abas tells me I can take it or leave it, he snatches my UPS off the counter and says that I have to pay up or its now his. Somewhat with my back against the wall I pay and leave with my UPS. When I get home I make some lengthy enquiries to track down the supplier, which I eventually do. I phone them up and explain who I am, and they proceed to tell me that they REPAIRED MY UPS UNDER WARRANTY AND RETURNED IT TO GAMMA FREE OF CHARGE!!! When I phoned Abas and told him what I had discovered he did not give a damn. MY CUSTOMER SATISFACTION RATING FOR GAMMA COMPUTERS AND ITS OWNER ABAS, IS A BIG FAT ZERO. I WILL NEVER SHOP AT THIS STORE AGAIN!

8th March 2012
Do NOT give these guys your money. They don't answer phone or email requests and don't seem to be shipping any orders. Avoid.