Accommodation in Brown Owl

17th January 2012
HORRENDOUS experience staying here. The people running this place have no interest in happy customers or running an honest business. We stayed two nights, and decided to stay another, so we paid the evening before. After torrential rains and dangerous winds, which would continue the next night, we packed up first thing in the morning and went to check out in the office and get our money back we gave them the previous night because it was not safe to stay in our tent. Long story short, they refused and said they dont give refunds, and have sign that says you can only have some of your money back if you cancel 7 days in advance... even though we paid less than a day before. Had this been for a cabin or other indoor accommodations, where they may have made the money and turned away another potential customer because we had booked it, id understand. But it was a tent site, and their business was unimpacted. The man spoke rudely and highly aggressively towards me and my partner. He said its not robbery because there is a sign, but he is wrong. It is not honest and it is robbery to keep money you were given for something you are not providing. Aside from the unethical aspect of this 'business', the manner in which management spoke to me was the first time I had ever heard someone of that age speak to someone not on a talk show. Find other accommodations, its a mistake to give these people your money.