Taxis in Auckland

16th December 2010
Worst service ever!!! Can I do zero stars? Booked a cab in advance in Auckland for 4.30pm. Called at 4.45pm and informed it was just around the corner. Called again at 4.55pm fuming as I had a 5pm deadline (5 min journey away) and was advised the driver had picked up someone else (they had my name and an exact pickup point), they dispatched another cab which arrived at 5.10pm. I asked for a discount as they had made me seriously late for an important deadline, and they said no but gave me the owners phone number so he could explain my lateness... what am I 5yrs old??? The traffic at 5.10pm was considerable heavier and my 5min journey was about 20 min long and way more expensive than it should have been. Use at your own peril, I can forgive the lateness with better customer service, but the whole episode was incredibly infuriating.

1st February 2013
I have nothing but praise for Heather and Dave and their service. From my first phone call seeking help getting my daughter (travelling alone) from Hamilton to Mystery Creek, they allayed my fears. We knew the name of the driver, what the vehicle would look like and details of where to be and when. The driver looked after my daughter, and others travelling, so well and met them again in a designated place, for the return journey. This stressed mom, coordinating from Auckland, knew she was in good hands. Thank you so much.