Apartments - Holiday in Auckland

15th August 2011
This was such a lovely hotel to stay in. However my experience at this hotel was totally ruined by the elderly lady on the front counter. After a lovely weekend away I left the hotel in tears because of her. Firstly she accused me of having 3 children staying in the hotel. When I informed her I only had two children (a 9 year old and my 16 month old) she still didn't believe me. She didn't say so but the look on her face said it. She told me I would have to pay an extra $30 for my 9 year old. I took that on the chin but when I questioned why I should have to pay the $30 when we didn't recieve an extra continential breakfast that was included in the deal (which didn't consist of much let me tell you) in our room. She said that the $30 didn't cover for an extra breakfast, just the use of the fold out sofa bed. So pretty much you have to pay $30 for the washing of the extra sheet and pillow case. I thought this was ridiculous. She was so rude to me. Not what you would expect from a front counter person. We also had in the Yazoom deal passes to Waiwera included in our stay. I rung the Nautilus hotel before I purchased the deal on Yazoom to ask if we paid the extra $30 for a child is another ticket to Waiwere included. I was informed by a male person on the phone that I WOULD receive an extra ticket. So I went ahead and booked the deal. When I asked the same elderly lady at reception for the extra ticket to Waiwere she informed me that the $30 doesn't cover the Waiwere ticket. I explained to her that I was informed from a male staff member that I was told it did include the ticket but she told me I was given incorrect information and that she would not be giving me an extra ticket to Waiwere for my family. I will not be staying at this hotel again because of this experience with this lady. The way she handled the situation was very unprofessional in my opinion.